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Showing posts with the label customer loyalty on social media

The Year Tradition Got a Tech Makeover: A Recap of India’s 2025 Festive Ads

  Top Indian Holiday Campaigns of 2025 Swiggy Instamart (Christmas): Leveraged to present Christmas as a pan-India celebration, while emphasizing convenience. TVS Credit (Diwali): The "#MilkarBadhayein #SabkiTarakki" campaign highlighted shared growth and thoughtfully celebrated mutual support. Boat (Holi): Featured influencer Veer Parihar in a fun, relatable scenario about music and waterproof speakers, showcasing product utility with humor. Casio India (Onam): Presented a locally crafted watch as a symbol of enduring family love and memories, emphasizing localized products. Godrej (Christmas): "Jingle Bells Unwrapped" modernized a classic with Indian urban rituals, focusing on comfort and everyday festive moments. Key Learnings for Marketers 1. Nostalgia Sells: Re-imagining iconic music or traditions (like Swiggy) creates instant connection. 2. Localize Deeply: Connect with Indian audiences by showcasing diverse regional celebrations and values (Casio, Swig...

Building a Community, Not Just an Audience: Fostering Loyalty and Brand Advocacy on Social Media

  Building a Community, Not Just an Audience: Fostering Loyalty and Brand Advocacy on Social Media In the digital age, having many followers is not enough. Sustained social media success comes from building a thriving community: people who share belonging, values, and real enthusiasm for the brand. Turning passive followers into active, loyal advocates is essential for organic growth and lasting business value. 1. Move from Broadcast to Conversation: Genuine Engagement An audience listens in, but a community actually talks back. For brands, this means it's not enough to just broadcast messages. They need to jump into the conversation, reply to comments in a way that feels real and personal, and really show that they're paying attention. This back-and-forth communication transforms simple exchanges into something more significant, making people feel genuinely heard and appreciated. Example: Zomato and Swiggy's Quirk Indian food delivery giants Zomato and Swiggy excel at t...